RETURN POLICY

30-Day Returns

We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and in original condition with tags attached. Sale items and final-sale items are not eligible for return.

Exchanges

Need a different size or color? We're happy to exchange your item within 30 days of delivery. To start an exchange, email us at hello@loteriatshirts.com with your order number and the item you'd like instead. Exchanges are subject to availability.

How to Start a Return

1. Email hello@loteriatshirts.com with your order number and reason for return.
2. We'll respond within 1–2 business days with a return authorization and shipping instructions.
3. Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
4. Once we receive and inspect the item, your refund will be processed within 5–7 business days to your original payment method.

Damaged or Incorrect Items

If your order arrived damaged, misprinted, or incorrect, we'll make it right at no cost to you. Email us at hello@loteriatshirts.com within 7 days of delivery with a photo of the issue and your order number. We'll send a replacement or issue a full refund — your choice.

Non-Returnable Items

• Items marked final sale
• Items that have been worn, washed, or altered
• Items without original tags
• Gift cards

Refunds

Approved refunds are credited to your original payment method within 5–7 business days of us receiving the return. Original shipping charges are non-refundable unless the return is due to our error. If you haven't received your refund after 10 business days, contact your bank or card issuer first, then reach out to us.

Contact Us

Questions about a return or exchange? Email us at hello@loteriatshirts.com. We typically respond within 1–2 business days.